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Jobs at Sterlitech Corporation

Sales Coordinator

Location: Kent, WA

Department: Sales

Type: Full Time

Min. Experience: Mid Level

 

As the Sales Coordinator for this fast-growing company you will be responsible for providing the necessary support to the sales team by assisting with the customer experience from pre-purchase to post-purchase.  You will be the primary contact for processing all incoming customer orders and inquiries via telephone, fax, direct order entry, and web site, as well as facilitating customer service requests. You will also provide key specialized support to strategic customers. 

 

Primary Responsibilities:

  • Processing of customer orders through CRM/ERP.  Ensure accuracy of order entry and changes
  • File orders/requests per company guidelines and policy
  • Maintenance of customer database and ERP system
  • Facilitate customer service requests for administrative documentation and returns
  • Proactively communicate order confirmations/changes to customers as well as buyer
  • Develop product knowledge to answer basic customer inquiries
  • Answering phones and directing calls to the relevant people
  • Provide administrative support to management, sales, and purchasing staff
  • Other duties as assigned

​Secondary Responsibilities:

  • Pick orders and assist warehouse staff with inventory monitoring
  • Assist with packaging and shipping as needed

Job Qualifications:

  • Associates/Bachelor degree preferred, majored in Business administration, science, supply chain, or international trade
  • 1-2 years of experience in an office setting working in a Customer Service department
  • Ability to work in a fast paced entrepreneurial environment 
  • Self-starter and manage time wisely 
  • Detail oriented and well organized
  • Basic knowledge of finance and credit
  • Excellent English communication skills (verbal & written)
  • Good computer skills, experience with Microsoft Office (Word, Excel, Outlook)

Work Environment:

  • Exposed to a combination of office and shop environments.
  • Regularly exposed to dust, odors, oil, fumes and noise.
  • Regularly required to sit, stand, walk, bend, and lift objects of up to 50 
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